We have joined with 126 other credit unions and building societies in Australia to launch the Mutual Banking Code of practice.

The code basically spells out our responsibilities to you, our members, and what you can expect from us. The term ‘mutual’ refers to organisations like us that are owned by their customers (or members, as we like to call you). The code is a pretty lengthy document but it can be summed up by 10 key promises.

1.We will be fair and ethical in our dealings with you.

2. We will focus on our members.

3. We will give you clear information about our products and services.

4. We will be responsible lenders.

5. We will deliver high customer service and standards.

6. We will deal fairly with any complaints.

7. We will recognise member rights as owners.

8. We will comply with our legal and industry obligations.

9. We will recognise our impact on the wider community.

10. We will support and promote this Code of Practice.